Last updated: April 28, 2025

Welcome to SecretsHost. By accessing our website and services, you agree to be bound by these Terms and Conditions, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws.

If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

Account Terms

You are responsible for maintaining the security of your account and password. SecretsHost cannot and will not be liable for any loss or damage from your failure to comply with this security obligation. You are responsible for all content posted and activity that occurs under your account.

Payment and Refund Policy

Payment for our services is billed in advance on a monthly basis. There are no refunds for partial months of service, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made.

Cancellation and Termination

You are solely responsible for properly canceling your account. An email or phone request to cancel your account is not considered cancellation. You can cancel your account at any time by clicking on the Account link in the user menu at the top of the screen and then clicking on the Cancel Account button.

Last updated: April 28, 2025

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our service to you. While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you.

Cookies

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. We use cookies to collect information in order to improve our services for you.

At SecretsHost, we are committed to providing exceptional support to all our customers. Our support team is available to assist you with any questions or issues you may encounter while using our services.

We offer multiple support channels to ensure you can reach us in the way that's most convenient for you, including email, phone, and our Discord community.

Support Hours

Our standard support is available 24/7/365. We strive to respond to all support tickets within 1 hour during business hours and within 4 hours during non-business hours.

Priority Support

Customers on our Pro, Elite, and Ultra plans receive priority support with guaranteed response times of 30 minutes or less, 24/7/365. Priority support also includes access to our dedicated senior support team.